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When My Website Doesn't Convert, I Look at These 3 Things

Why isn't my website converting?

Big picture website conversion issues generally sum up to three things; traffic, relevancy, and UX. Sites that successfully convert visitors have all three; sufficient traffic, a relevant message, and a seamless user experience.

The most common reasons a website doesn't convert

Now let’s break these three down further:

Traffic

Consider the sales funnel; the top of the funnel is the broadest and the bottom of the funnel is the narrowest. Visitors to your site occupy the broadest part of the funnel while those who will actually convert occupy the narrowest. That’s why you need to focus on traffic the most.

There are numerous ways to address low volume, such as:

  • Advertising via Google AdWords
  • Investing time in your Search Engine Optimization so that your rankings increase in an organic fashion
  • Broader awareness via social media marketing
It is also possible to have volume issues at the individual page level. Perhaps you could try the following to alleviate this:
  • Your page should have a clear offer with a call-to-action
  • Add internal links to the page from other areas of your site
  • Page SEO enhancements

Relevance

You will not achieve a conversion from a search result click, or on-site form submission, unless you have relevance. If you are mis-targeting your audience (or targeting the correct audience but your message is wrong) your site will not generate conversions of any kind.

Relevance issues can be solved with the following tactics:

  • Searching Google to understand the search intent for various queries
  • Look at your competitors and note what keywords they are targeting (both paid and organic)
  • Try different call-to-action phrases, for example, “Add to Cart” versus “Buy Now”
  • Create paid ads to test new site messaging
  • Consider micro conversions (i.e., newsletter signups)
If possible, speak to your target audience. You will get the best results if you pose the question to them to understand what they would search for in relation to your offer. Also, have them walk through your site and offers and provide feedback.

User experience

A site can still fail to convert, in spite of decent traffic and a good message going to the right audience. When this happens, user experience is usually the culprit.
There are a lot of user experience issues that you can easily identify and resolve by:
  • Analyzing actual user sessions (Microsoft Clarity is a popular free tool for this)
  • Checking and optimizing your page speed (utilize PageSpeed Insights for this)
  • Installing some sort of accessibility plugin on your site
  • Creating a well thought out site architecture that is easy to navigate
  • Buying an SSL certificate to secure your site
  • Using Blisk to do a cross-device test on all (desktops, laptops, and phones) of the different devices your site is viewed on
Always be on the lookout for help from out of the site, although it doesn’t have to be anyone from your target market. You could get a friend or family member to go through the site, and think out loud what they feel while doing so. This can help identify obstacles to converting that you likely wouldn’t have noticed.

How to fix a website that doesn't convert

Here is a list of the issues and how each of these could be optimized to fix the problem:

1. Practice SEO

To increase conversions, first, you need to attract more visitors to get your site ranking by performing relevant search queries through search engine optimization (SEO).

To rank higher and attract more visitors, use the following methods:

  • Integrating keywords
  • Improving page speed
  • Building links
  • Optimizing images
  • And others

Focusing on SEO improvements is worth the effort you put in since the more visitors your website has, the greater the number of potential leads.

2. Mobile-Friendliness

Another reason that many websites fail to convert is that they are not mobile-friendly.

If a website is not mobile-friendly, users will leave the website. This is recognized by Google and the website will be ranked lower.

If you want to be successful on the Internet, you must have a mobile-friendly website. Visitors will leave to the competition if you frustrate them with a poor mobile experience.

The best solution is a responsive website design. This design uses the same elements to create a website, regardless of the screen, desktop or mobile.

This reduces the number of visitors who leave your website.

3. Update site security

Website security is important when looking to increase conversions.

Whenever someone converts on your website, they are giving you a piece of personal information.

Instilling safety measures on your site is one way to inspire consumer confidence. Without security, you won’t generate any meaningful data.

If you have an eCommerce site, implement security measures to safeguard consumer data. If you don’t have an eCommerce site, you should still switch to HTTPS from the standard HTTP, the former being a more secure standard. When consumers feel safe on your site, and you have security measures in place, you gain their trust with sensitive data, resulting in more transactions.

4. Optimize CTAs

Rethink your site strategy if you expect visitors to know how to convert on their own. To convert, you should inform consumers what you want them to do the most. This is done by being direct with your intent.

A CTA is a direct, short request that informs users their next step. CTAs often are best as a link or button that users can click to be taken to the site where their action is done.

When users are informed of their next step, conversion funnels are even more seamless and users appreciate CTAs when they are the next logical step. It’s also essential to place the correct CTA that matches the visitors intent as they arrived on your site.

5. Apply CRO Best Practices

Conversion problems can often be attributed to the way your website is structured. If the process to buy an item is frustrating and difficult to understand, many visitors will leave the site. For this reason, the structure of your website needs to be a priority.

The simplest way to improve the way users interact with your website is to make sure that a navigation bar is present at the top of every page. Allow users to get to the page they need without any complications. If you can simplify the process a user has to go through (for example, purchasing an item), simplify that as well, but be sure to add a lot of guidance.

The more functional and friendly your website is, the more conversions you will achieve.

Fix Your Website Using the Services Offered by SEO India

Using the suggestions above, you should be able to figure out why your website isn’t converting, but in some situations, the problem is not so easy to fix.

When the problem is difficult to identify, you need to reach out to a professional service that will be able to accomplish the difficult fix. The experts at SEO India have a deep understanding of both web design and conversion rate optimization (CRO), and know the best ways to help you convert your visitors to customers.

FAQs

In the event that just one specific page of your website is not converting, you need to analyze the traffic and the experience of the users that visited that specific page. Low traffic, a poor experience that does not match the expectation based on the messaging, and difficult usability can all lead to poor conversions for a specific page.
There are several reasons for low conversion rates including traffic, relevancy, and experience. Of these, experience encompasses product page design, site security, and especially the checkout process, which is critical for ecommerce.

Interested in SEO India’s CRO services? Contact us today to get started.